How can I get started with ITIL at Work?

How can I get started with ITIL at Work?


This is one of the best guidelines by Greg Sankar: The Practitioner's Dilemma: How to Adapt ITIL

The goal isn’t to “implement ITIL” or to “adopt IT Service Management”. These may be exactly what’s needed, but they’re not the goal.

Put simply. The goal is to maximize the business value of IT. And that takes a whole lot more than just implementing a few processes.

It’s the dilemma practitioners face. Finding the right balance between pragmatic implementation “by the book” on the one hand and overly creative adaption on the other.


If you’re working in IT, or are looking to move into an IT role, you may have heard of ITIL. ITIL is a set of best practices for IT service management, and has become the most widely-adopted approach to running effective IT services in organizations of all sizes.

So, what is ITIL and how to get started?

Most important: ITIL certification is not required in order to use or benefit from ITIL, but it can be helpful in demonstrating your knowledge and commitment to best practices.

In a nutshell, ITIL is a framework that helps organizations deliver better IT services. It does this by providing guidance on how to design, implement, measure, and improve key processes within an organization’s IT service delivery.

ITIL can be used in any type of organization, or in any type of environment – from small businesses to large enterprises. It’s also relevant to both on-premises and cloud-based services.

If you’re interested in learning more about ITIL, there are a number of ways to get started:

There are numerous online resources that provide an overview of the key concepts involved in ITIL. A quick search will turn up plenty of articles, blog posts, infographics, and even video explanations of what ITIL is and how it can benefit your organization. -ITIL 4 foundation level certification is also available if you want to deepen your understanding of the framework. This certification provides a general overview of the key concepts involved in running successful IT services, and can be beneficial if you’re looking to move into an operations or management role within an organization.

There are also intermediate level certifications available for those who want to specialize in specific aspects of the framework, such as release management or problem management. These certifications require more work and commitment than the foundation level certification, but can be very beneficial if you’re looking to further your career in IT service management.