Hello Together,
I am currently in the final stage of my Master’s degree at the Center for Advanced Studies (CAS) of the Baden-Württemberg Cooperative State University, writing my Master’s thesis. The master thesis deals with the identification of possible applications of Artificial Intelligence (AI) for IT Service Management (ITSM). The aim of this survey is to identify the current status of the use of artificial intelligence applications in the field of IT service management.
In the further course of the work, the future development of AI applications in the ITSM area will be considered, with the help of the Delphi method, a consensus will be determined in this regard. If you are interested in participating in the Delphi method, please contact cas323911@cas.dhbw.de.
This survey will be conducted anonymously and only the answers will be stored. It will take approximately 20-30 minutes to complete the survey. Depending on the answers, the number of questions will be between 45 and 76. The survey will be open until 09 October 2022.
I would be pleased if you participate in this survey.
Link to the survey: https://www.surveylab.com/pageTag/SurveyCampaign/cId/c44a3cd493e621f4e7a2273a1eb7c660ed4e117086/
This link may be shared.
With kind regards
Lucas Walter
