What is Value Stream?

What is value stream? Can you explain with examples?

A value stream is defined in ITIL 4 as:

“A value stream is a series of steps an organization undertakes to create and deliver products and services to service consumers”

“A value stream is a combination of the organization’s value chain activities”

A value stream will incorporate several processes, resources, capabilities, and tools.

In brief, a value stream is a specific activity passing through the Service Value Chain and (co)creating value.

Examples of value streams are:
• An incident that needs to be resolved
• A request that needs to be delivered
• A change that needs to be managed and

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