Which ITIL Process(v3) or Practices(v4) to Implement First?

AITSM AITSM-Questions-and-Answers
,
1

Which ITIL Process(v3) or Practices(v4) to Implement First? So many of them.

Here is a quick reference:

v3v4_Process_Practices
v3v4_Process_Practices999×750 106 KB

2

Change Management:
According to Gartner, 80% of infrastructure failures are due to changes. You will prevent many of these failures if you have ALL your changes under control as soon as possible. You can do that immediately to keep support staff motivated and upper management committed to your project. The next processes, Service Level Management and Configuration Management, may take a while to see benefits.

1 Like