Which ITSM tool you use? Share Three Best Features & Wish The Features it Should Have

AITSM AITSM-Questions-and-Answers
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Which ITSM tool you use? What are 3 best features of it, you like? Which features you wish it should have?

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I wish, one feature should available like process automation in ITSM integrated with DWP. Using that we can directly create Request on Request entry console and DWP. All things should be considered like Approval, Assignments, nested processes, questions with good UI and Answered with all format supported.

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We use ServiceNow as a ITSM tool.

  • Flexible to mold for any business function, resources are available easily.
  • Multitenant, Cloud based, zero defect product.
  • GRC, SecOps & HRMS products make it a combo of all solutions.
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We are using ServiceNow as ITSM tool because of having below said benefits.

  1. Better visibility of IT service issues and available solutions.
  2. The ability to automate routine service tasks, freeing IT staff to focus on more complex problems.
  3. An ongoing process of improvement, ensuring that IT capabilities keep step with increasingly complicated technology needs.
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Warm welcome @Ashwinkumar_Vispute to AITSM community.

A good idea indeed. Thanks a lot for your valuable insights:)

Please keep up sharing your thoughts and ideas to provide value to our community:)

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Warm welcome @aslamsayed to AITSM community.

Thanks a lot for your valuable and succinct response. Please keep up sharing your thoughts to provide value to our community:)

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Warm welcome @Kishoritaliya to AITSM community.

Thanks a lot for your valuable and wonderful response. Please keep up sharing your thoughts to provide value to our community:)

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