Which technology trend will have the greatest impact on the AITSM industry over the next 5 years?

AITSM AITSM-Questions-and-Answers
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1

Which technology trend will have the greatest impact on the AITSM industry over the next 5 years?

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Automating major business process precisely with help of Data Science & AI to create value for customers.

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The rise of self-service portals and premium service-desks.

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According to this survey, five trends to look for 2022

  1. ITSM “advanced”
  2. Enterprise service management
  3. Digital transformation/digital workflows
  4. People (including attitude, behavior, and culture (ABC))
  5. Employee experience management
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